Returns & Refund Policy
At Zenvra, we want you to shop with confidence. If you are not completely satisfied with your purchase, we’re here to help.
7-Day Return Policy
We offer a 7-day return policy, which means you have 7 days after receiving your item to request a return.
To be eligible for a return:
- The item must be unused and in the same condition you received it
- The item must include original tags and packaging
- Proof of purchase or receipt is required
How to Start a Return
To request a return, please contact us at:
If your return is approved, we will provide:
- Return instructions
- Return shipping details
- A return shipping label (if applicable)
Please do not send items back without contacting us first, as unauthorized returns may not be accepted.
Damaged, Defective, or Wrong Items
Please inspect your order upon arrival.
If you receive:
- A damaged item
- A defective product
- The wrong item
Contact us immediately at:
We will review the issue and work quickly to resolve it.
Exchanges
The fastest way to exchange an item is to:
- Return the original product
- Place a new order once the return is approved
This helps ensure quicker processing and delivery.
Refunds
Once we receive and inspect your returned item, we will notify you regarding the approval status of your refund.
If approved:
- Your refund will be issued to your original payment method automatically
- Processing times may vary depending on your bank or payment provider
Please allow a few business days for the refund to appear in your account.