FAQ’s

What is the status of my order?

Once you place your order, you will receive a confirmation email with your order details. After your order has been shipped, we’ll send you another email and SMS notification with your tracking information.

You can also track your order anytime from the “Order History” section in your account on our website.

How long does delivery take?

Orders are typically delivered within 10–12 business days depending on your location. Due to high demand, shipping times may occasionally vary slightly, but we always work hard to get your order to you as quickly as possible.

Can I change my order?

Yes — we can make changes to your order only if it has not yet been processed or shipped.

To request a change, please contact us through our “Contact Us” page or live chat support as soon as possible.

Do you accept returns?

Returns & Exchanges

Yes, we accept returns and exchanges under the following conditions:

  • The item was purchased from our online store
  • The item has not been used or damaged
  • The item is returned in its original packaging with tags included
  • The return request is submitted within 7 days of delivery

To request a return or exchange, please contact us through our “Contact Us” page or chat support. Our support team will assist you as quickly as possible.

How do I cancel my order?

Orders can only be canceled within 72 hours of being placed.

After 72 hours, your order may already be processed or in production, so cancellation will no longer be possible unless the wrong item was ordered.

If you would like to cancel your order, please contact us within the first 72 hours.

How do I track my order?

Once your order has been shipped, you will receive an email and SMS notification containing your tracking details.

Simply click the tracking link provided in the message to check your shipment status anytime.

Can I change my delivery address after placing an order?

Yes — if your order has not been shipped yet, we can update your delivery address.

Please contact us as soon as possible through our “Contact Us” page or live chat support.

Is it safe to use my credit/debit card on your website?

Absolutely. All payments on our website are processed through secure third-party payment providers that are PCI-compliant and use industry-standard SSL encryption technology.

Your payment information is always protected and securely processed.